ASKED QUESTIONS (faq)
Have faq about Ecoverde Maids that haven’t been answered?
This is the place for you!
If you still can’t find the answer to your faq, just email, call, or chat with us online!
HOW DO I BOOK A CLEANING SERVICE?
How do I create an account?
All you have to do is click “Book now” on our homepage. Then you enter all relevant cleaning needs and details and within 60 seconds you’re on your way to a clean and sparkly home. We’ll do our best to reply on the same business day to confirming your cleaning and schedule request for date and arrival time. You can always call (202) 618-0562 for live help or to chat with us if you have any faq about booking.
Do I have to be home for my scheduled cleaning service?
No, absolutely not! What’s important is that we are able to access your home, whether that’s through you letting us in and showing us around, through your building’s concierge service, or simply by informing our team about your key box code outside. If you do provide access for the cleaner, it’s your choice whether you want to stick around or go out and take advantage of your free time. If you leave, be sure to let them team know how to lock up when they are done. Our cleaning teams do not hold on to keys so we will need ongoing access if you are a repeat client.
What is a Top to Bottom Clean?
A Top to Bottom clean is a deep clean recommended for first-time customers or customers who haven’t had their home professionally cleaned in the last month. To see the extra services provided under our deep clean commitment, check out our Services page.
What measures is our company taking during COVID 19?
We follow the CDC guidelines in terms of PPE and risk reduction during Covid 19. Our cleaners wear mask, gloves and booties at all time.
We also disinfect all our cleaning equipment bewtween services.
Since the pandemic we asked our clients if they want us to use their vacuum to avoid and reduce any risk.
Are there any cleaning services your teams do not offer?
The following is a list of services our cleaning teams do not provide:
Resurfacing/waxing/refinishing of floors.
-We empty dishwashers, putting away dishes.
-Moving large furniture beyond 25 pounds.
-Large-scale trash disposal
-Animal waste clean-up, including insect, rodent, and household pets.
-Biohazardous waste clean-up and removal (including mold, blood, bodily fluids)
-Any height beyond 2 step stool.
Can I hire a Ecoverde cleaning team directly instead?
A great deal of time and effort are put into finding and training the highest quality cleaners to make up the Ecoverde Maids team. We require all employees to go through a strenuous background check process, and continuous training and as such, we would like to keep our teams in tact and on staff. We ask clients not to independently hire past or present Ecoverde Maids cleaners unless you pay Ecoverde Maids a $3,000 referral fee. This amount is due in full upon personal employment of the cleaner.
Do your have insurance?
Yes, we do! If you need proof of insurance, simply email us at [email protected] and hence, we’ll gladly forward you all relevant documentation.
How long it will take to clean my home?
It all depends on the condition of your home the extras you add and the sq ft! But as a baseline, take the number of bedrooms you have and turn that into hours( eg. 3 bedrooms 1 bathroom = 3 hours).
Late cancellation fees
We ask that you provide us with a 48-hour notice for cancellations and 48-hours for changes related to your scheduled cleaning. Therefore, Cancellations made within 24 hours of your appointment time will incur a $70 charge.
Am I required to enter my payment information at the time of the booking?
Yes, we do require a credit card to hold the scheduled date and time of your cleaning service; but your card is not charged at booking, it’s simply put on hold. We do not charge your card until after your professional cleaning service has been completed.