Sales Script
KISS (Keep it simple stupid!)
Always assume the sale
- Use urgency words
- Assume they are going to schedule (Be confident)
- Don’t ask closed ended questions
- Words that end with a yes or no
- Ask open ended questions that makes them answer you
Don’t word vomit – Less words less mistakes
- Be simple and to the point
- Giving too much info or asking too many questions confuses people and you will lose the sale as they become confused.
Sales Script
COLLECT BASIC INFORMATION
Answer the Phone | <Company Name>, this is ____________________, how can I help you? |
Determine type of cleaning needed – One Time or Recurring | Are you looking for a one-time cleaning or recurring service?
If recurring – how often would you like your home cleaned? |
Collect contact info and marketing source
It’s important to collect contact information upfront so you can market to this person even if they don’t buy today. |
Great, I can help with that. First, I just need some basic information so we can get a quote to you.
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Ask about the home | Now, let’s get that quote . . .
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Go To >>> Quote Recurring Service
Go To >>> Quote One-time Cleaning
Go To >>> Quote Move Cleaning
- QUOTE RECURRING
Quote recurring service
Quote the recurring service first. |
Let me get you the prices for our (weekly, biweekly, monthly) cleaning.
That price is: $__________________ |
Determine the best initial cleaning
Quote your most expensive clean first. And, always tell them both the price and the cleaning time because the time justifies the price. (You can provide ranges if you prefer.)
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To get your service started, we have two initial cleanings to choose from – a Deluxe Deep Clean and our Basic Spring Clean. Let me explain the difference.
The Top To Bottom Cleaning is our most thorough and detailed cleaning. We’re going to:
This cleaning is $ _________
The Basic Spring Clean is a more budget-friendly option. It’s about 40% less time than Top ToBottom Cleaning,, therefore less detailing, and does not include hand washing the woodwork (baseboards, cabinet fronts and such) in the house. These things will be dusted and spot cleaned. It’s still a good, thorough top-to-bottom cleaning.
This cleaning is $ _________ Which cleaning best fits your needs? |
Upsell additional services | We also offer additional services you may find helpful:
Will you be needing to add any of these services? |
Go to >>> Close the Sale and Schedule the Cleanings
- QUOTE ONE-TIME CLEAN
Determine the best type of cleaning
Quote your most expensive clean first. And, always tell them both the price and the cleaning time because the time justifies the price. (You can provide ranges if you prefer.)
|
We have two deep cleanings to choose from – a Deluxe Deep Clean and our Basic Spring Clean. Let me explain the difference.
Top ToBottom Cleaning is our most thorough and detailed cleaning. We’re going to:
This cleaning is $ _________
The Basic Spring Clean is a more budget-friendly option. It’s about 40% less time than Top ToBottom Cleaning Clean, therefore less detailing, and does not include hand washing the woodwork (baseboards, cabinet fronts and such) in the house. These things will be dusted and spot cleaned. It’s still a good, thorough top-to-bottom cleaning.
This cleaning is $ _________
Which cleaning best fits your needs? |
Upsell additional services | We also offer additional services you may find helpful:
Will you be needing to add any of these services? |
Go to >>> Close the Sale and Schedule the Cleanings
- QUOTE MOVE IN/OUT CLEAN
Determine the best type of move in/out cleaning
Quote your most expensive clean first.
|
For a move in/out cleaning, we have two cleaning options to choose from – a Deluxe Move In/Out Clean and our Basic Move In/Out Clean. Let me explain the difference.
The Deluxe Move Clean is our most thorough and detailed cleaning. We’re going to:
This cleaning is $ _________
The Basic Spring Clean is a more budget-friendly option. It’s about 40% less time than Top ToBottom Cleaning, therefore less detailing, and does not include hand washing the woodwork (baseboards, cabinet fronts and such) in the house. These things will be dusted and spot cleaned. It’s still a good, thorough top-to-bottom cleaning.
This cleaning is $ _________
Which cleaning best fits your needs?
|
Upsell additional services | We also offer additional services you may find helpful:
Will you be needing to add any of these services? |
Go to >>> Close the Sale and Schedule the Cleanings
CLOSE THE SALE AND SCHEDULE THE CLEANINGS
Close the sale
|
When were you hoping to get started?
Which date works best for you?
If they say they’re not ready to book:
We’re really booked, would you like to me hold one of those dates? I can hold it until ________ if you like. That way you won’t lose the slot. |
Collect booking information | If they book
Collect all booking information and enter into Jobber.
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Review order and policies | Review the booking
Review Policies There are a few important policies I need to review so you are aware:
Do you have any additional questions I can answer about our services or our company? |