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Sales Script

KISS (Keep it simple stupid!)

Always assume the sale

  • Use urgency words
  • Assume they are going to schedule (Be confident)
  • Don’t ask closed ended questions
    • Words that end with a yes or no
  • Ask open ended questions that makes them answer you

Don’t word vomit – Less words less mistakes

  • Be simple and to the point
  • Giving too much info or asking too many questions confuses people and you will lose the sale as they become confused.

 

Sales Script 

  

 COLLECT BASIC INFORMATION

Answer the Phone <Company Name>, this is ____________________, how can I help you?    
Determine type of cleaning needed – One Time or Recurring Are you looking for a one-time cleaning or recurring service? 

If recurring – how often would you like your home cleaned? 

Collect contact info and marketing source  

 

It’s important to collect contact information upfront so you can market to this person even if they don’t buy today.  

Great, I can help with that.  First, I just need some basic information so we can get a quote to you.   

  • Can I get your name?  
  • What is your cell phone number? (Get from caller ID if possible)  
  • What is your email address so I can email you a quote?
  • And lastly, how did you hear about us? 
Ask about the homeNow, let’s get that quote . . . 

  1. What is the SF of your home? 
  2. Bedrooms/bathrooms?
  3. Are there any surfaces in your home that we need to be careful with or require special cleaning products?
  4. Do you have pets?  What type? How many?
    1. How much pet hair can we expect?
    2. NOTE: If there are any pet messes, we ask that you  remove them before we arrive.
  5. How long has it been since your home was professionally or thoroughly cleaned?
  6. What is the level of clutter in the home? (Low, Moderate, High)
  7. What is the condition of the showers/tubs?  Is there excessive soap scum, mold or mildew?
  8. What is your biggest house cleaning challenges or rooms? 

 

Go To >>> Quote Recurring Service

Go To >>> Quote One-time Cleaning

Go To >>> Quote Move Cleaning

 

  • QUOTE RECURRING 
Quote recurring service 

 

Quote the recurring service first.

Let me get you the prices for our (weekly, biweekly, monthly) cleaning.  

That price is:  $__________________  

Determine the best initial cleaning  

 

Quote your most expensive clean first.  And, always tell them both the price and the cleaning time because the time justifies the price.  (You can provide ranges if you prefer.) 

 

 

To get your service started, we have two initial cleanings to choose from – a Deluxe Deep Clean and our Basic Spring Clean.  Let me explain the difference.   

The Top To Bottom Cleaning is our most thorough and detailed cleaning.  We’re going to: 

  • Detail dust your entire home 
  • Clean, sanitize and polish all surfaces in the bathrooms & kitchen  
  • Vacuum furniture and condition leather furniture 
  • Hand-wash all woodwork (baseboards, doors, door frames, window sills, window ledges, cabinet fronts, etc.) 
  • Vacuum and mop all floors 

 

This cleaning is $ _________ 

 

The Basic Spring Clean is a more budget-friendly option.  It’s about 40% less time than Top ToBottom Cleaning,, therefore less detailing, and does not include hand washing the woodwork (baseboards, cabinet fronts and such) in the house.  These things will be dusted and spot cleaned.  It’s still a good, thorough top-to-bottom cleaning. 

 

This cleaning is $ _________ 

Which cleaning best fits your needs? 

Upsell additional servicesWe also offer additional services you may find helpful: 

  • Oven Cleaning 
  • Refrigerator cleaning

Will you be needing to add any of these services?

 

Go to >>> Close the Sale and Schedule the Cleanings 

  • QUOTE ONE-TIME CLEAN 
Determine the best type of cleaning  

 

Quote your most expensive clean first.  And, always tell them both the price and the cleaning time because the time justifies the price.  (You can provide ranges if you prefer.) 

 

 

 

 

 

 

 

 

   

 

 

 

 

 

We have two deep cleanings to choose from – a Deluxe Deep Clean and our Basic Spring Clean.  Let me explain the difference.   

Top ToBottom Cleaning is our most thorough and detailed cleaning.  We’re going to: 

  • Detail dust your entire home 
  • Clean, sanitize and polish all surfaces in the bathrooms & kitchen  
  • Vacuum furniture and condition leather furniture 
  • Hand-wash all woodwork (baseboards, doors, door frames, window sills, window ledges, cabinet fronts, etc.) 
  • Vacuum and mop all floors 

 

This cleaning is $ _________ 

 

The Basic Spring Clean is a more budget-friendly option.  It’s about 40% less time than Top ToBottom Cleaning Clean, therefore less detailing, and does not include hand washing the woodwork (baseboards, cabinet fronts and such) in the house.  These things will be dusted and spot cleaned.  It’s still a good, thorough top-to-bottom cleaning. 

 

This cleaning is $ _________ 

 

Which cleaning best fits your needs? 

Upsell additional services We also offer additional services you may find helpful: 

  • Oven Cleaning 
  • Refrigerator cleaning

Will you be needing to add any of these services?

 

 Go to >>> Close the Sale and Schedule the Cleanings 

 

  • QUOTE MOVE IN/OUT CLEAN 
Determine the best type of move in/out cleaning 

 

Quote your most expensive clean first.  

 

 

 

 

 

 

 

 

 

 

 

 

For a move in/out cleaning, we have two cleaning options to choose from – a Deluxe Move In/Out Clean and our Basic Move In/Out Clean.  Let me explain the difference.   

The Deluxe Move Clean is our most thorough and detailed cleaning.  We’re going to: 

  • Detail dust your entire home 
  • Clean, sanitize and polish all surfaces in the bathrooms & kitchen  
  • Wipe out the inside of cabinets and drawers
  • Hand-wash woodwork (baseboards, doors, door frames, window sills, window ledges, cabinet fronts, etc.) 
  • Vacuum and mop all floors 

 

This cleaning is $ _________ 

 

The Basic Spring Clean is a more budget-friendly option.  It’s about 40% less time than Top ToBottom Cleaning, therefore less detailing, and does not include hand washing the woodwork (baseboards, cabinet fronts and such) in the house.  These things will be dusted and spot cleaned.  It’s still a good, thorough top-to-bottom cleaning. 

 

This cleaning is $ _________ 

 

Which cleaning best fits your needs? 

 

Upsell additional services We also offer additional services you may find helpful: 

  • Oven Cleaning 
  • Refrigerator cleaning

Will you be needing to add any of these services?

 

 Go to >>> Close the Sale and Schedule the Cleanings

 

CLOSE THE SALE AND SCHEDULE THE CLEANINGS 

 

Close the sale 

 

When were you hoping to get started? 

 

  • Great! Let me see what we have available.  (Check Schedule) 
  • We’re pretty booked that week, but I do have a couple of openings available. (Offer two options)  

 

Which date works best for you? 

 

If they say they’re not ready to book: 

 

We’re really booked, would you like to me hold one of those dates?  I can hold it until ________ if you like.  That way you won’t lose the slot.   

Collect booking information If they book

Collect all booking information and enter into Jobber. 

  • Contact info (address, phone, email) 
  • Home info (SF, Bedrooms, bathrooms, etc.) 
  • Pets in the house 
  • Special instructions  
Review order and policiesReview the booking

  • First cleaning (type, cost, date and time) 
  • If it’s a Basic Spring Cleaning, remind them that woodwork is dusted and spot cleaned, not washed.
  • Recurring service (type, cost, date and time)
  • Date and time of first recurring (if applicable)

Review Policies

There are a few important policies I need to review so you are aware:

  • We ask that you give us at least 48 hours if you are going to reschedule or cancel.  If you do cancel under 48 hours, there is a 50% cancellation charge.  
  • Because of Covid, our Cleaning Technicians will wear masks, shoe covers and gloves while in your home.  And, we ask that you give our ladies 6 feet of personal space while cleaning.
  • Since we don’t do in home estimates, if run into anything that might impact the time scheduled we will let you know immediately.  At that point you can authorize additional time or give us a set of priorities. 

 Do you have any additional questions I can answer about our services or our company? 

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