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IT WAS OK 

 

Hi _________,

Thank you for your review. We are very pleased to know that you are satisfied with our service and we work on improving our clients happiness. Said this, we would love to know from you how we could improve our performance and how our cleaners could have done a great job at your place.

Please let us know!

Best, 

Carolina

 

CLIENT NOT SATISFIED. ASKS FOR A RECLEAN

Please accept our deepest apologies. We`re so sorry that we were unable to meet your expectations. Thank you for bringing these issues to our attention. The only way to grow is to learn from our failures, and without your honest feedback and honesty we couldn’t do that. Thank you.

Our team is prepared to do what it takes to make this right. Please let us know would be a good time to have us back to complete items missed. Normally, we are able to perform recleans within 72 hours of your last cleaning. We do have __________, available at around between __________. Please let us know if this works for you. 

We will be sure to let our team know about your concerns and be sure to clean all the areas overlooked.

We look forward to your prompt reply.

Regards, 

CLIENT ASKS FOR A RECLEAN DAYS AFTER THE CLEANING

Good morning              ,


We have received your request about a reclean. Your service was done on April 13 and we always allowed clients to communicate the need for recleans within the 24 hours after the cleaning is done. This information is posted in our Terms & Conditions. I am sorry that we are unable to do a reclean but I will be able to provide you with a $50 discount on your next cleaning.

Best,

Ecoverde Maids

CLIENT POSTED BAD REVIEW ONLINE

 

I am sorry to hear that you haven’t had a pleasant experience with us, _____.

Here at Ecoverde  we are a local company that proudly serves the DC, MD, and VA area. We do have high regards to the quality of services we provide with our team members. We sincerely appreciate your feedback so we may improve our services to not only you, but to all our clientele. We are a professional cleaning company that offers 100% customer satisfaction and we do apologize again that we have not met your expectations. 

 

TEAM GOT LATE

Subject: We are sorry we got our of our ETA

We are very sorry that our team couldn’t make it in the one hour window we always give. This happens very randomly and every once in a while and even though we always try our best there are unexpected things like traffic or coming up from an earlier cleaning project that took more than expected.

We apologize again for this inconvenience and as a courtesy we can include a free oven or fridge in your cleaning. Let me know which one I should add.

Thank you for your understanding.

Best,

Carolina

 

RE-SCHEDULE

  • Template 1

Hi ______,

I am contacting you in regards to your cleaning February 15th  at 2 pm . Unfortunately our team won’t be able to do the cleaning this coming Saturday since we are having a big cleaning project that is taking more than we expected. Instead, they will be able Friday morning at 8 am. 

Please confirm us at your earliest convenience if this day and time works for you.

Best,

Carolina 

  • Template 2

Hi Spencer,

Good Morning! Thank you for booking with Ecoverde Maids! We are very excited to clean your home. I am working right now on all of our teams schedule for this week and found out we have a cleaning project tomorrow afternoon and it’s taking more time than we expected so I would like to know if it is OK with you to move your cleaning schedule for today at 4pm or we can have it on Wednesday at 10 or 11 am

Please let us know which one works for you. 

Thank you.

Carolina

 

LAST MINUTE RESCHEDULE APOLOGY

Unfortunately, our team had an emergency with the vehicle on their way to your home and we have been working on having another team assigned to you but unfortunately this week after Spring Break we are fully booked. Please accept our apologies for any inconvenience caused. As a courtesy we will include a free oven and fridge cleaning on your cleaning. Please let us know if tomorrow ______ works for you or _______between_______ pm. 

Thank you for your understanding.

 

ASKING FOR A REVIEW

  • Template 1

Subject: We would be very grateful to have your review !

Hi      ,

First, we’d like to thank you for choosing Ecoverde Maids to meet your home cleaning needs.  Everyone at Ecoverde appreciates your business, and we hope to continue to serve you.

We are a small, local company and we need your help to spread the word about our services. Maybe one day we’ll grow into a huge multinational cleaning company and be able to afford a Super Bowl commercial, but in the meantime we rely on our clients for both word-of-mouth business as well as to leave us online reviews.

Would you mind giving us a quick review on Yelp when you have a second? Ecoverde Maids’ Yelp profile helps potential new partners learn about our company’s policies and our cleaning philosophy, and a positive review goes a loooooooooog way. If you do, we’ll log $25 towards next cleaning in your account with us or if you want we can refund the $25 to you.

If you’re not on there, no biggie, but if you are, we would really appreciate it.

Thanks again for everything!

  • Template 2

Subject: We would be very grateful to have your review !

 

Hi       ,

We’ve enjoyed a great working relationship over more than a year and I’m confident in our ability to continue to serve you in the future. Like any company, we need to grow to stay strong. We’d like your help.

Once a year we ask all our customers to share their reviews on Google+

Thank you for being a loyal customer and thank you for helping us grow our community of like-minded caring companies.

Best,

Carolina Rodriguez

 

ASKING FOR A REFERRAL

 

Dear ,

We’ve enjoyed a great working relationship over a year and I’m confident in our ability to continue to serve you in the future. Like any company, we need to grow to stay strong. We’d like your help.

Once a year we ask all our customers to share with us the names of colleagues, friends, family who might benefit from using our services.

By asking our existing customers to recommend us to potential new customers we do two things: first we’re able to reduce our advertising costs and spend more on customer support, and second, we bring more people like you into our “family” of clients, and we love that idea.

Would you be kind enough to recommend us to two friends? Just send us their names and we’ll send out a friendly “no pressure” letter of introduction, an overview of what we do, and a copy of our newsletter.

Thank you for being a loyal customer and thank you for helping us grow our community of like-minded caring companies.

Best Regards,  

 

INVOICE TO A COMMERCIAL CLIENT

 

Dear _______,

 Thank you for choosing Ecoverde Cleaning Solutions to meet your building’s cleaning needs!  We hope your staff and residents are satisfied with the level of cleanliness provided during this billing cycle; please let us know if you have any feedback for our cleaning teams.  You can contact us via email or by calling (202) 618-0562 and speaking with a representative.

Attached you will find a PDF document for invoice INV-91 for services provided 11/4/2013 through 11/29/2013. Please let us know if you have any questions or concerns about the invoice you have received.

Best,

 

ITEM BROKEN. INFORMING ABOUT INSURANCE

Hi Daniel,

It is very unfortunate to hear that you found your toilet seat completely broken from the toilet after the service was performed. 

I just want to remind you that we have insurance. I am going to file a claim with the insurance company. In order to do that, I need you to send us pictures of the broken seat.

If you want, I can file multiple claims. I just need the pictures of all the damages and the specific dates on which they occurred. 

They will examine your case and it is up to them to determine coverage validation. 

INSERT TEAM NAME team has been highly rated by other customers and so I would love the opportunity to give it another shot. 

Regards

Ecoverde Maids

CLIENT HAS THE CLEANING PRODUCTS

Hi CLIENT NAME,

Thank you for scheduling your cleaning with us again! We are more than happy to clean your house again. Regarding the cleaning products, you can provide your own including vacuum and mop and we will adjust your bill to take the $20 off. 

You will receive a confirmation email from us for this booking. 

Best, 

Carolina

 

MOVE OUT ESTIMATE

Hi  CLIENT NAME ,

Thank you for reaching out to Ecoverde Maids!  We hope to be able to service your request and have included our quotes below:  

**These move-out clean prices assume a completely empty apartment.  

Will there be any furniture or belongings in the apartment at the time you will want to schedule the clean?

Please let us know if you accept the rates and book in less than 60 seconds in our website www.ecoverdemaidscom .

Take care,

Carolina Rodriguez

 

CREDIT CARD FAILED

 

Hi Rebecca, 

I just saw that you booked a cleaning tomorrow and we got a message from the system that your credit card information was not correct. 

You can log in online and update that info so we have you set for tomorrow. Try to do it before noon, that is when the system updates all bookings for the week.

Best, 

Carolina

 

BOOKING CANCELLATION 

Hi Alex,

We received your cancellation request and wanted to follow up with you regarding your decision to stop services with our company.  Were you dissatisfied with the level of cleaning provided in your home?  Is there something else we could do to keep you as a client?

If it’s a matter of logistics, would you prefer to change your cleaning schedule – having the team come less frequently, moving the clean to a different day, etc.?  Please confirm with us if you’d like to make any changes so we can update your account accordingly.

Please let me know how you would like to proceed.

Best,

Carolina

 

FIRING A CLIENT

Dear (client),

I hope you’re having a wonderful day. Thank you sincerely for booking with (company). Regretfully, I’m writing to inform you that we will no longer be cleaning your home.

(Company name) takes pride in exceeding the expectations of our customers but sometimes, we come up short. In those instances, I believe it’s in the best interest of both parties to part ways. I hope you will understand.

We’d like to thank you for the opportunity and we wish you the best of luck in the future.

Best,

 

ABOUT US

Ecoverde Solutions offers our clients a wide range of office and commercial cleaning services throughout Washington DC, Maryland and Virginia. 

Our clients consistently appreciate the ease of scheduling visits, working through detailed cleaning proposals and they express satisfaction once the work has been completed. 

We offer one-time, ongoing as well as contractual services through our office space offerings, and we are happy to help you determine which arrangement works best for your needs. Our cleaning team has years of office and commercial experience and knows the common needs and requests made by staff members in their place of work. We pride ourselves in our high levels of client satisfaction and positive customer service approach; we believe it is this attitude and willingness to do anything to ensure the clients’ happiness that sets us apart from our competitors. We also provide all toxin-free eco-friendly green cleaning products for every visit. 

Our wide range of office and commercial cleaning services includes:

General office cleaning including floor treatments, wiping down of workstations,

Trash and recycling service

Staff and common area bathrooms and other personal areas

Window cleaning services

Carpet cleaning including vacuuming, special treatment

Post-construction or remodeling clean-up

Additional one-time cleanings for pre- and post-event clean-up

Every member of the Ecoverde Solutions team wears a distinctive uniform and carries a company ID to ensure you feel safe and secure in your place of work. Our staff are trained in the specific details included in your scope of work or contract and arrive promptly, however scheduled, to perform green cleaning duties as assigned. Your site would be serviced by the same team of two cleaners on a consistent basis. The most senior member of the team has the added responsibility of ensuring work completion and superb quality at all times. 

We offer:

  • Flexible cleaning contracts
  • Competitive pricing
  • Early morning or later evening scheduling
  • Staff available nights and weekends
  • Experienced green cleaning professionals

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