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Phone and Calls Protocols
All income calls should be answer from:
– 8 am – 5 pm Monday to Friday
– 8 am – 12 pm Saturday
If a call is not answered by Sales, Scheduling, HR department should answer after the 3rd ring.
MISSED CALLS & VOICEMAILS
- Call back within 20 minutes
- All missed calls and voicemails that happened after hours should be returned first thing in the morning (8 am – 8:30 am)
All inbound and outboun calls go through 202.618.0562 (clients/leads related)
All inbound and outbound calls go through 202 410 6582 (office and cleaning technicians)