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TERMS OF SERVICE​

Introduction. Your use of this website is governed by the terms and conditions set forth below. Please read them carefully. By using this web site for personal use or to book cleanings from Ecoverde Maids, you agree to comply with, and to be bound by, these terms and conditions. If you do not agree to these terms and conditions, you may not use this web site and should exit from it now. Ecoverde Maids reserves the right to change this web site and these terms and conditions at any time without prior notice to you.

1. General Terms and Conditions.

  • Cleaning Supplies/ Equipment.
  • Ecoverde Maids provides environmentally-friendly chemical free products and most equipment required for the cleaning. You will need to provide a toilet brush and running water. If you would like us to use specialty products (e.g., simple green, bleach, stainless steel cleaner, sponge mop), please leave it out and include this request in your special account instructions.

  • Confirmation
  • Booking a service online doesn’t guarantee you a spot for that date/time. You will be contacted by email or phone with a confirmation.

  • Right to Refuse Service
  • Cleaning technicians have the choice to leave upon arrival if the home is in extreme condition or they feel unsafe/threatened. If you book a cleaning online that is unreasonable, such as a cleaning up after a large party, the cleaners may refuse service on the spot and you will be charged the maximum cancellation fee.

  • Price Adjustments
  • If the pricing calculator underestimates the price of your cleaning because the condition of your home is much worse than predicted or because you did not input the accurate information into our online pricing calculator, we will first inform you by call and email. We do have permission to adjust the price, charge the cleaning hourly, or refuse the service. Client agrees to pay technician’s parking cost, if incurred.

  • Cancellation or Unable to Access
  • $​7​0 cancellation fee if a repeat clean is cancelled within 24 hours of a scheduled cleaning or if our cleaning technician can not access your home to clean. For one time cleans, initial cleaning, post-construction cleanings, and move-in or move-out cleanings, a 50 % of the estimated price as cancellation fee will be applied for cleans canceled within 48 hours of the scheduled cleaning.

  • Recurring Price Structure
  • Recurring clients receive discount after their first cleaning. If you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

  • About our Technicians
  • Direct Hiring of Our Cleaning Technicians.
  • Ecoverde Maids invests heavily in training methods and background screenings to find quality employees. Hiring our current or ex-worker(s), and/or accepting side propositions, makes you liable for an employment referral fee of $5,000.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the two year period prior to such employment. By using our service, you agree to notify us of any attempts to solicit or accept illegal business, otherwise; Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact info is considered part of this breach. Unless complying with all laws; direct, unreported, or inappropriate employment practices are illegal. You acknowledge being informed that Ecoverde Maids is obligated to report illegal hiring activities. In fact, anyone may report this to the proper government and judicial authorities so investigation ensues. Implication, complicity, or withholding knowledge of illegal activity is not only prosecutable by Ecoverde Maids (when applicable), but also by United States federal and local laws.

  • Employee safety.
  • Ecoverde Maids reserves the right to remove its employees from your home should the environment become unsafe. Our cancellation policy will apply. We don't clean any blood rest, body fluid or any human or animal feces.

  • Pets
  • We will gladly work around pets. If your pet becomes anxious or presents a safety concern, Ecoverde Maids reserves the right to remove its employees from your home. If an employee leaves your home prior to completion, Ecoverde Maids will charge you a pro-rated expense based on work performed. If removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

  • Breakage/Damage and Loss Policy
  • Customers must provide images of damage of both before and after the cleaning, along with proof that damages were caused at the time of the cleaning. All claims must be made within 24 hours of the cleaning. Once the office receives the notification, we will contact you as soon as possible. If we do not hear from you within the next 30 days, we will assume you do not want to have us resolve the issue and the situation will void. Identical replacement is always attempted but not guaranteed. For this specific reason, Ecoverde Maids requests all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. Ecoverde Maids is not responsible for the breakage of these irreplaceable items. Ecoverde Maids is not responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm. All legs of chairs and light tables are assumed protected and ready to be slid without scratching hardwood floors. If we are specifically requested to clean inside of a hutch/china cabinet or wash dishes or wine glasses, the client agrees not to hold Ecoverde Maids or any of its employees responsible for damage to any article or component.

  • Delays
  • Cleaning Technicians are allowed one-hour window to deal with traffic, parking, and other surprises.

  • Re-Cleans
  • If for some reason you are unhappy with the service, please contact us within 24 hours so that Ecoverde Maids may rectify the problem. Ecoverde Maids does not offer refunds or discounts, but we absolutely guarantee the quality of service by fixing any quality issues and optimize the cleaning in the future. Any re-cleans can only be done with the same cleaning technician(s) unless there is a schedule conflict for the technician and only within the first 72 hours of the cleaning. If you are at home and you notice that the cleaner overlook something please immediately tell the cleaner to re-clean the area or call our office before the cleaner leaves your home.

  • Valuables
  • Please safely secure heirlooms and collectibles prior to cleanings. Please advise us how you would like your fragile items handled (and their care) in special account instructions.
  • Large and Heavy items
  • For safety and liability reasons, Ecoverde Maids will not allow its cleaning professionals to lift or move heavy items or furniture.

    2. Terms

    By booking any cleaning from this web site, you agree with this Terms and Condition of Use. The materials contained in this web site are protected by applicable copyright and trade mark laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

    3. Use License

    Permission is granted to temporarily download one copy of the materials (information or software) on Ecoverde Maids web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Ecoverde Maids web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Ecoverde Maids at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

    4. Disclaimer

    The materials on Ecoverde Maids web site are provided “as is”. Ecoverde Maids makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Ecoverde Maids does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

    5. Limitations

    In no event shall Ecoverde Maids or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Ecoverde Maids Internet site, even if Ecoverde Maids or a Ecoverde Maids authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

    6. Revision

    7. Links

    Ecoverde Maids has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Ecoverde Maids of the site. Use of any such linked web site is at the user’s own risk.

    8. Site Terms of Use Modifications

    Ecoverde Maids may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

    9. Governing Law

    Any claim relating to Ecoverde Maids web site shall be governed by the laws of the State of Maryland without regard to its conflict of law provisions.