TERMS
AND CONSITIONS

• Cleaning Supplies/ Equipment.

Ecoverde Maids provides environmentally-friendly chemical free products and all equipment required for the cleaning including vacumm. You will need to provide a toilet brush and running water. If you would like us to use specialty products (e.g., simple green, bleach, stainless steel cleaner, sponge mop), please leave it out and include this request in your special account instructions.

In order to reduce cross-contamination we can use your vacuum.

• Toilet Brush.

All clients are required to have a toilet brush in their unit. In case there is no toilet brush there will be an extra charge of $7  for a new toilet brush. Cleaning Tech will leave the tool in the unit after its use.

• Confirmation

Booking a service online doesn’t guarantee you a spot for that date/time. You will be contacted by email or phone with a confirmation.

• Right to Refuse Service

Cleaning technicians have the choice to leave upon arrival if the home is in extreme condition or they feel unsafe/threatened. If you book a cleaning online that is unreasonable, such as a cleaning up after a large party, the cleaners may refuse service on the spot and you will be charged the maximum cancellation fee.

• Price Adjustments

If the pricing calculator underestimates the price of your cleaning because the condition of your home is much worse than predicted or because you did not input the accurate information into our online pricing calculator, we will first inform you by call and email. We do have permission to adjust the price, charge the cleaning hourly, or refuse the service. Client agrees to pay technician’s parking cost, if incurred.

• Cancellation or Unable to Access

 A 50 % of the estimated price as cancellation fee will be applied for cleanings canceled within 48 hours of the scheduled cleaning. 

• Cancellation during the cleaning

 A  charge of  100 % of the estimated price as cancellation fee will be applied for cleanings canceled by client once the cleaning have started. We undestand that a cleaning starts once the Cleaning Technician enters the property.

• Recurring Price Structure

Recurring clients receive discount after their first cleaning. If you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

• About Our Technicians

Cleaning technicians have the choice to leave upon arrival if the home is in extreme condition or they feel unsafe/threatened. If you book a cleaning online that is unreasonable, such as a cleaning up after a large party, the cleaners may refuse service on the spot and you will be charged the maximum cancellation fee.

• Direct Hiring of Our Cleaning Technicians.

Ecoverde Maids invests heavily in training methods and background screenings to find quality employees. Hiring our current or ex-worker(s), and/or accepting side propositions, makes you liable for an employment referral fee of $5,000.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the two year period prior to such employment. By using our service, you agree to notify us of any attempts to solicit or accept illegal business, otherwise; Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact info is considered part of this breach. Unless complying with all laws; direct, unreported, or inappropriate employment practices are illegal. You acknowledge being informed that Ecoverde Maids is obligated to report illegal hiring activities. In fact, anyone may report this to the proper government and judicial authorities so investigation ensues. Implication, complicity, or withholding knowledge of illegal activity is not only prosecutable by Ecoverde Maids (when applicable), but also by United States federal and local laws.

• Employee safety

Ecoverde Maids reserves the right to remove its employees from your home should the environment become unsafe. Our cancellation policy will apply. We don’t clean any blood rest, body fluid or any human or animal feces.

• Pets

We will gladly work around pets. If your pet becomes anxious or presents a safety concern, Ecoverde Maids reserves the right to remove its employees from your home. If an employee leaves your home prior to completion, Ecoverde Maids will charge you a pro-rated expense based on work performed. If removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

• Breakage/Damage and Loss Policy

Customers must provide images of damage of both before and after the cleaning, along with proof that damages were caused at the time of the cleaning. All claims must be made within 24 hours of the cleaning. Once the office receives the notification, we will contact you as soon as possible. If we do not hear from you within the next 30 days, we will assume you do not want to have us resolve the issue and the situation will void. Identical replacement is always attempted but not guaranteed. For this specific reason, Ecoverde Maids requests all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. Ecoverde Maids is not responsible for the breakage of these irreplaceable items. Ecoverde Maids is not responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm. All legs of chairs and light tables are assumed protected and ready to be slid without scratching hardwood floors. If we are specifically requested to clean inside of a hutch/china cabinet or wash dishes or wine glasses, the client agrees not to hold Ecoverde Maids or any of its employees responsible for damage to any article or component.

• Delays

Cleaning Technicians are allowed two-hour window to deal with traffic, parking, and other surprises.

• Re-Cleans

If for some reason you are unhappy with the service, please contact us within 24 hours so that Ecoverde Maids may rectify the problem. Ecoverde Maids does not offer refunds or discounts, but we absolutely guarantee the quality of service by fixing any quality issues and optimize the cleaning in the future. Any re-cleans can only be done with the same cleaning technician(s) unless there is a schedule conflict for the technician and only within the first 72 hours of the cleaning. If you are at home and you notice that the cleaner overlook something please immediately tell the cleaner to re-clean the area or call our office before the cleaner leaves your home.

• Valuables

Please safely secure heirlooms and collectibles prior to cleanings. Please advise us how you would like your fragile items handled (and their care) in special account instructions.

• Large and Heavy items

For safety and liability reasons, Ecoverde Maids will not allow its cleaning professionals to lift or move heavy items or furniture.

• Exclusions

Ecoverde Maids cannot guarantee the results of mini-blind, grout, chandelier, or vaulted ceiling fan cleaning. Mold remediation is a specialty. Ecoverde Maids does not provide mold remediation and cannot be liable for any mold-related risks in client’s homes. Ecoverde Maids does not assume responsibility for the restoration of severely worn, stained, or mildewed caulking and grout.

Ecoverde Maids won’t adjust any discounts when a client decides to exclude rooms or certain areas of the house.7